Description:
Communication is neither the transmission of a message nor the message itself. It is the mutual exchange of understanding, originating with the receiver. Communication needs to be effective in business. Communication is the essence of management. The basic functions of management (Planning, Organizing, Staffing, Directing and Controlling) cannot be performed well without effective communication.

Objectives:
The participants will be able to learn to:
Understand the nuances of business communication
Understand different communication styles
Master the art of conversation
Making oneself heard and noticed

Contents:
Introduction to understanding communication:
Whether one is communicating with bosses, coworkers, customers, vendors, or peers, using effective communication is essential to career success. This segment will introduce the significance of communication and how it plays a major role in day to day life.
Understanding communication with self & others
Impact of poor communication skills
Realizing effective communication is the need of the hour
Knowing purpose of Communication

What stops us from communicating effectively:
Participants will understand that there are various barriers to effective communication and how these barriers affect one’s overall personality and growth
One-way vs. Two-way communication
What is “Curse of knowledge”
Assumptions, Beliefs and Biases in communication
Effect of stress while communicating
Other Barriers – Physical-Emotional-Organizational Structure-Perception, etc

Delivering an impactful communication:
This segment looks into how to create an impact & master verbal communication.
Communication while interacting with:
Within the team
Cross-functional team
External stakeholders
PREP technique of communication
Effect & Impact of simple yet power words – Keeping it simple
Creating an impact through positive communication

3 V’s of Communication:
Here they will understand the importance of body language, facial expressions, while communicating.
3 V’s – Visual, Verbal, Vocal
Visual-
Using the right Body Language and facial expressions
Right Dress Code
Vocal – Importance of Voice Modulation with the right Pitch, Pace, Tone, Emphasis
Verbal – using Power Words for great impact

Critical Elements in Communication:
Participants will understand the biases and other critical elements impacting communication.
Perception & Biases: recognize personal bias and avoid judgements
Emotional Bank Balance
Sympathy V/s Empathy – Develop a culture of empathetic communication

Developing Listening & Questioning Skills:
Participants will know the importance of active listening and how asking right questions at the right time helps to communicate better.
What is Active listening
Developing skills to listen more effectively
Reducing misunderstanding and miscommunication by asking right questions
Effective use of non-verbal cues

Who should attend?
Working professionals in any sector. Managers and Professionals. After all, improved communication leads to a better working environment and hence is a direct link to better productivity.

IITD Sr. Expert Faculty:
Highly experienced faculty from Indian Institute of Training & Development will conduct this training program. The training sessions will provide participants an opportunity to discuss specific problems with the expert faculty.

Medium: English/ Hindi/ Marathi

Fees & Registration Details:
Rs. 2,800 + GST 18% per person.
Rs. 2,600 + GST 18% per person for a group of Three to Four participants.
Rs. 2,400 + GST 18% per person for a group of Five or More participants.
Kindly provide the details of registration on email: iitdpune@gmail.com &/or rajiv@iitdworld.com
For registration, please provide us the following information:
Name of the program:
Name of the participant(s):
Participants email id for sending venue details:
Name of the company:
GST number:

Certification: Participation certificate will be provided to all the participants.