Indian Institute of Training and Development (IITD)
Presents One Full Day Interactive Classroom program on
Business Communication Skills & Email Etiquette
25th Aug 2023; 09:00 am to 05:30 pm at a Hotel, Pune
Certificates will be issued to the participants!
Course Objectives
Participants will learn the secrets of communication like Verbal Communication, Body Language, Listening Skills, Rapport Building & Communication Styles.
Course Purpose
The Communication Program would enable participants to present themselves confidently and to make others comfortable in a business setting. The program covers essentials of verbal, nonverbal and written communication. The program would also enhance participant’s business etiquette and grooming.
Who should attend?
People at all levels in the organization
Course Contents
- Importance of Communication, Basics of effective Communication
- Importance of Communication in Interpersonal situations
- What is effective communication?
- Importance of feedback and lessening the communication gap
- Verbal Communication
- Usage of appropriate words
- Tone, rate of speech and modulation
- Enhancing the effectiveness of speech
- Body Language
- What is body language?
- Its importance and impact on interpersonal relations
- Tips on improving body language
- Demonstrating positive body language with clients/customers
- Listening skills
- Difference between hearing and listening
- Importance of effective listening
- Habits of a good listener
- Techniques for effective listening
- Rapport building and Communication Styles
- Self awareness
- Understanding different communication styles
- How to develop Interpersonal relations
- Tips on rapport building through effective use of verbal and nonverbal communication
- Email Etiquette and Writing Skills
- Understanding the importance of mails in the corporate world
- Fat-free writing
- Misused words and terms
- Net-etiquette
- Structure of an Email
- Email writing Practice
Who will benefit?
Working professionals in any sector. Aspiring Youngsters, Managers and Professionals.
Medium: English/ Hindi/ Marathi
Fees:
- 3,000 + GST 18% per person 1-3 participants.
- 2,800 + GST 18% per person for a group of 4 or above participants.
Fees include participation, course material (Hard copy), Breakfast, Lunch and tea / coffee with cookies.
Registration Details:
Please write to email: iitdpune@gmail.com; rajiv@iitdworld.com with
Name of the program, participants, Mobile no, company, GST number
- Bank Details, Bank of India, Pune – 411029, Current A/c: 052320110000336, IFSC: BKID0000523.
Certification: Participants shall be awarded a certificate of participation from IITD.
Registrations open up to 23rd Aug 2023.
Seats are limited up to 20 pax, registration is on a first-come, first-served basis.
Customised In-house Workshops:
We would be pleased to conduct specific in-house workshops for your organisation, if you have adequate number of participants.
For enquiries related to corporate training or group nominations, please reach out to us.
We look forward to your active participation and nominations.
With warm regards,
Shilpa Kulkarni/ Rajiv Kolhe
Mob: 7666256426/ 9822089898
Indian Institute of Training and Development (IITD)
Tel: 91 20 4120 3985
Website: www.iitdworld.com
Encl: Training Calendar Classroom
| IITD CLASSROOM Training, Aug 2023@Pune, 9 am to 5.30 pm | ||||
| *Fees Per Person | ||||
| Sr | Mode | Date | Program | 1 – 3 participants; |
| 4 & above (₹) | ||||
| 1 | Classroom | 10 Aug | 5 S Workplace Management | 3600;3400 |
| 2 | Classroom | 11 Aug | 7 QC Tools | 3600;3400 |
| 3 | Classroom | 12 Aug | Workplace Harassment Awareness PoSH | 3000;2800 |
| 4 | Classroom | 23 Aug | Supply Chain Management | 3600;3400 |
| 5 | Classroom | 24 Aug | Advanced Excel | 3000;2800 |
| 6 | Classroom | 25 Aug | Business Communication Skills & Email Etiquette | 3000;2800 |
| 7 | Classroom | 26 Aug | Toyota Production System (TPS) & Kanban System | 3600;3400 |
| *Addl GST@18% as applicable | ||||
“Coming together is the beginning. Keeping together is progress.
Working together is success.” ― Henry Ford
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