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Indian Institute of Training and Development (IITD)

Upskilling Workshop on

Communication Skills and Email Etiquette

Friday, 26th April 2024; 09:00 am to 05:00 pm

at a Business Hotel/ Hall, Pune


“If I went back to college again, I’d concentrate on two areas: learning to write and to speak before an audience. Nothing in life is more important than the ability to communicate effectively.”— Gerald R. Ford 

Program Overview:

Communication is one of the most important words in any business.

If you can communicate you and your business will move forward and most likely thrive. If you can’t, the road to success is blocked with numerous obstacles many of which are too difficult to cross.

Regardless of what business you are in – a giant corporation, a small company, or even a home-based business – effective communication skills are essential for success.

The purpose of communication is to effectively get your message across to others.

Despite the increasing importance placed on communication skills, many professionals continue to struggle with this; unable to communicate their thoughts and ideas effectively – whether in verbal or written format. This inability makes it more challenging for them to compete effectively in the workplace, and stands in the way of career progression.

Effective communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing an effective channel (e-mail, telephone and face to face) and responding to feedback.

The email etiquette workshop is intended to polish the email writing skills of participants. It consists of elements like style, tone, structure, intended to make the participants communicate efficiently and effectively. The workshop stresses the importance of clarity, conciseness and correctness in business writing.

Program Objectives:

Communication Skills

The following outline highlights the program’s key learning points

  • Understand the process of communication
  • Grasp the key components in communication
  • Analyze barriers to successful communication
  • Gather awareness of the various styles of communication
  • Apply the art of being assertive while communicating
  • Effective giving and receiving feedback
  • Enhance written communication (Email Etiquette)

Email Etiquette

The following outline highlights some of the program’s key learning points:

  • To write clear, concise and professional emails
  • To understand Structure, Style and Tone while writing an email
  • To identify and avoid common errors in writing
  • To learn the common pitfalls in e‐mail writing
  • To employ correct e‐mail writing techniques
  • To practice and improve email writing
  • To employ 7Cs for effective e‐mail writing

Who will benefit?

Working professionals in any sector.

“Communication is really all anyone ever gets paid for ultimately…and if you cannot effectively communicate…you will PAY…not get paid...”  — Doug Firebaugh

After all, improved communications lead to better working environment and hence are a direct link to better productivity.

The Email Writing Workshop will have benefit if you:

  • Correspond regularly with customers and colleagues by email and would like to improve your professional email writing style
  • Need to improve the effectiveness of your email correspondence  


The program will be interactive. The program delivery will contain role play /presentation, video, exercise, games and discussion-based question and answers. 

Medium: English/ Hindi


  • 2,400 + GST 18% per person 1-3 participants.
  • 2,200 + GST 18% per person for a group of 4 or above participants.

Fees include participation, course material (Hard copy), Breakfast, Lunch and tea/coffee. 

Registration Details

Please write to email: iitdpune@gmail.comrajiv@iitdworld.com with

Name of the program, participant names, mobile nos, company name, GST number.  

Certification: Participants shall be awarded a certificate of participation from IITD. 

Registrations open till 2 days prior to the program date.

Seats are limited up to 25 pax, registration is on a first-come, first-served basis. 

Customised In-house Workshops

We would be pleased to conduct specific in-house pan-India workshops for your organisation, if you have adequate number of participants.

For enquiries related to corporate training or group nominations, please reach out to us.

We look forward to your active participation and nominations.   

With warm regards,

Rajiv Kolhe, Mo: 98220 89898/ 83084 59802

Indian Institute of Training and Development (IITD)

Website: www.iitdworld.com

Encl: Training Calendar Classroom


9.00 am to 5.30 pm at a Business Hotel/ Hall, Pune

      *Fees Per Person 
Sr Date Program 1 – 3 participants;
      4 & above (₹)
1 06th April Change Management 3000; 2800
2 10th April 5’S’ Implementation & Audit 2400; 2200
3 11th April Problem Solving Tools: 7 QC Tools 2400; 2200
4 12th April Lean Daily Management System (LDMS) 2400; 2200
5 13th April Effective Managerial Skills 2400; 2200
6 13th April Geometric Dimensioning and Tolerancing (GD&T) 3400; 3200
7 16th April Goal Setting & Time Management 2400; 2200
8 18th April Process Failure Mode Effect Analysis (PFMEA) 2400; 2200
9 19th April Negotiation Skills for Purchase Executives 3000; 2800
10 20th April Smart Supervisory Skills 2400; 2200
11 24th April Product Part Approval Process (PPAP) 2400; 2200
12 25th April Domestic Enquiry & Disciplinary Proceedings 3000; 2800
13 26th April Communication Skills and Email Etiquette 2400; 2200
14 27th April Stores and Inventory Management 3000; 2800
*GST 18% extra