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Indian Institute of Training and Development (IITD)

Presents One Full Day Interactive Training on

Communication Skills & Email Etiquette

Thursday, 15th February 2024; 09:00 am to 05:30 pm

at a Business Hotel/ Hall, Pune

Certificates will be issued to the participants!

 

Course Objectives

Participants will learn the secrets of communication like Verbal Communication, Body Language, Listening Skills, Rapport Building & Communication Styles.

 

Course Purpose

The Communication Program would enable participants to present themselves confidently and to make others comfortable in a business setting. The program covers essentials of verbal, nonverbal and written communication. The program would also enhance participant’s business etiquette and grooming.

 

Who should attend?

People at all levels in the organization

 

Course Contents

  1. Importance of Communication, Basics of effective Communication
    • Importance of Communication in Interpersonal situations
    • What is effective communication?
    • Importance of feedback and lessening the communication gap
  2. Verbal Communication
    • Usage of appropriate words
    • Tone, rate of speech and modulation
    • Enhancing the effectiveness of speech
  3. Body Language
    • What is body language?
    • Its importance and impact on interpersonal relations
    • Tips on improving body language
    • Demonstrating positive body language with clients/customers
  4. Listening skills
    • Difference between hearing and listening
    • Importance of effective listening
    • Habits of a good listener
    • Techniques for effective listening
  5. Rapport building and Communication Styles
    • Self awareness
    • Understanding different communication styles
    • How to develop Interpersonal relations
    • Tips on rapport building through effective use of verbal and nonverbal communication
  6. Email Etiquette and Writing Skills
    • Understanding the importance of mails in the corporate world
    • Fat-free writing
    • Misused words and terms
    • Net-etiquette
    • Structure of an Email
    • Email writing Practice

Methodology

  • Classroom Presentation
  • Team Activities
  • Fun Learning Interactive cross sharing
  • Relevant industry Examples

 

Who should attend?

This Programme is for all, Directors, Owners of MSME’s, General Managers, Managers, Executives from all functions of HR, Finance, Production, IT, Materials, Supply Chain Management across the organization, Logistics Partners, Marketing or anyone interested in Mastering Skills for Effectiveness.

 

Medium: English/ Hindi/ Marathi

Fees

  • 3,000 + GST 18% per person 1-3 participants.
  • 2,800 + GST 18% per person for a group of 4 or above participants.

Fees include participation, course material (Hard copy), Breakfast, Lunch and tea/coffee.

 

Registration Details

Please write to email: iitdpune@gmail.comrajiv@iitdworld.com with

Name of the program, participant names, mobile nos, company name, GST number.

Certification: Participants shall be awarded a certificate of participation from IITD.

Registrations open till 2 days prior to the program date.

Seats are limited up to 20 pax, registration is on a first-come, first-served basis.

 

Customised In-house Workshops

We would be pleased to conduct specific in-house pan-India workshops for your organisation, if you have adequate number of participants.

For enquiries related to corporate training or group nominations, please reach out to us.

We look forward to your active participation and nominations.

 With warm regards,

 

Rajiv Kolhe, Mo: 98220 89898/ Mrunmayee Mo: 83084 59802

Indian Institute of Training and Development (IITD)

Website: www.iitdworld.com