Indian Institute of Training and Development (IITD)
Presents One Full Day Interactive program on
Communication Skills for Good Customer Interaction
27 May 2023(Saturday); 09:00 am to 05:30 pm
Venue: JM Four Hotel, Shivajinagar, Pune: 411004
Certificates will be issued to the participants!

A brief of the topic:
Effective communication is about more than just exchanging information. It’s about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.

Confident communication can strengthen your relationships with the customers by reducing stress and providing crucial inputs when facing difficult times. It is critical to understand when and how to apply your assertiveness communication skills. Understanding the difference of opinions in the internal environment and external environment is a key to success. The session will focus on enhancing communication skills for employees for customer interactions and focus on problem solving skills. Problem Solving with assertive behaviors are important in business and employees must feel comfortable speaking to an individual or a group of clients.

The training is important to help build relationships with customers and understand their needs and desires. The session will focus on enhancing communication skills for employees and focus on speaking skills which are very useful in many aspects of work and personal life. The session helps to provide a framework to learn the importance of communication which will help and support participants in developing the skills required for higher performance at work.

Contents:
● Customer Interaction
● Assertive communication
● To be Presentable at work
● Reporting Skills
● Learning through examples
● Problem Solving
● Enhancing Communication skills
● Team Building tips
● Action Research for effective communication

Methodology:
The session will include Role play as a part of the learning process.

IITD Sr. Expert Faculty:
Highly experienced faculty from Indian Institute of Training & Development will conduct this training program. The training sessions will provide participants an opportunity to discuss specific problems with the expert faculty.

Medium: English/ Hindi

Fees:
➢ Rs. 3,000 + GST 18% per person 1-3 participants.
➢ Rs. 2,800 + GST 18% per person for a group of 4 or above participants.
Fees include participation, course material (Hard copy), Breakfast, Lunch -veg/non-veg and tea / coffee with cookies

Registration Details:
Please write to email: iitdpune@gmail.com & rajiv@iitdworld.com
● Name of the program :
● Names of the participants:
● Participant’s email id :
● Name of the company :
● GST number :
Certification: Participants shall be awarded a certificate of participation from IITD.

Since seats are limited upto 25 pax, registration is on a first-come, first-served basis.

Customised In-house Workshops:
We would be pleased to conduct specific in-house workshops for your organisation, if you have adequate number of participants.
For enquiries related to corporate training or group nominations, please reach out to us.

We look forward to your active participation and nominations.

With warm regards,
Rajiv Kolhe
Mob: 8308459802/ 9822089898
Tel: 91 20 4120 3985
Website: www.iitdworld.com