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Conflict management plays a very important role at workplace to strengthen the bond among the employees and for employees to focus on their work. Conflicts can cause emotional imbalance which may impact productivity. The purpose of the Soft Skills Training Series is to assist participants in developing the personal attributes necessary to effectively relate to others. This workshop is intended provide participants with a skill set for solution building and finding common ground.

The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. It also aims to reduce the harmful effects of workplace incompatibility swiftly and effectively.
Understand different types & Sources of conflict
Recognize the positive and negative impacts and outcomes of unresolved conflict
Identify potential barriers to conflict
Understand and recognize multiple conflict resolution strategies
Become aware of your personal conflict management style when dealing with conflict

1 Introduction
Objective of the session
Introduction to conflict &
Basis of Conflict


2. Response to conflict
Conflict Management Style
Self- Assessment
Emotions and conflict
Effect on work relationship
Response to conflict
Case Study

Resolving Conflicts
Assertive Communication
Develop Agreement
Conflict mapping
Active listening
Self-Awareness & empathy
Barriers of communication
Handling Difficult Conversations

Case Study

Who should attend?
All would benefit from this workshop since the possibility of conflict exists whenever two
or more people work together.

Medium: English/ Hindi

Fees and Registration:
● Rs. 2,800 + GST 18% per person.
● Rs. 2,600* + GST 18% per person for a group of Three to Four participants.
● Rs. 2,400* + GST 18% per person for a group of Five or more participants.
* Early Bird Benefit
Early Bird Benefit is valid for bookings received up to 3 days prior to the program dates
Fees include participation, course material (Soft copies) and a Digital certificate.

Kindly provide below details for registration to
Email: iitdpune@gmail.com; rajiv@iitdworld.com
● Name of the Program:
● Name of the participants with Email ID & Mo. Number:
● Company Name and address:
● GSTN Number:
● Pre-payment and pre-registration is required
● Participation fee is non-refundable/ non-adjustable against any other programme
of IITD, but change in nomination(s) is accepted
The participation fee can be paid by way of NEFT/IMPS/Cheque drawn in favour of
“Indian Institute of Training & Development” payable at Pune or through NEFT.

Digital Certificate of Participation will be provided to all the participants.