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Indian Institute of Training and Development (IITD)
Presents One Full Day Interactive program on
Conflict Resolution Skills
(And How to Use Them at Work)
20 May 2023(Saturday); 09:00 am to 05:30 pm
Venue: JM Four Hotel, Shivajinagar, Pune: 411004
Certificates will be issued to the participants!
Many individuals become unproductive if they enter conflicts at work. Conflict arises simply due to a lack of communication. The training educates participants to effectively deal with conflict which may arise due to criticism. How effectively a group deals with conflict largely affects the efficiency level of an organisation. Conflict arises simply due to a lack of communication. The training educates participants to set up time for a discussion and deal with conflicts.

The session encourages the employees to talk through the problem, particularly if you suspect that it simply stems from the fact that they have failed to communicate effectively up to this point. By suggesting an assortment of simple strategies, managers can help employees in putting conflict behind them. Conflict is inherently uncomfortable but learning to effectively handle conflicts in a productive, healthy way is essential – especially at work.

Dealing constructively with conflicts can guide organizations away from bad practices and towards good ones. The training helps participants to deal with conflicts and how it is vitally important to avoid getting into an argument. The session helps to turn the exchange into a discussion about how to resolve the problems. Manager feedback during conflicts helps individuals to be stronger and keep things on the right track.

● Involved parties must communicate
● Don’t Ignore Conflict
● Work on a Compromise
● Methods of Conflict management
● Monitor and Follow Up on the Conflict
● Conflicts can create new ideas

● Presentation & Practical Learning
● Management Games – Related to the topic
● Question & Answer sessions – Interactive discussion with questions.

Module 1: Introduction
• Conflicts
• Conflict Management in Organisations
• Importance of Conflict Management
Module 2: Concepts of Conflicts
• Transition in Views of Conflict
• Forms of Conflict in Organisations
Module 3: Causes of Conflicts
Module 4: Techniques
• Forcing
• Win-Win (Collaborating)
• Compromising
• Withdrawing
• Smoothing
Module 5: Conflict Management
• Intrapersonal Conflict
• Interpersonal Conflict
• Interdepartmental Conflict
Module 6: Conflicting Resolution Model
• Stages of Conflict
• Role of third-party in Resolving Conflicts
Module 7: Framework of Organisational Conflict Management
• The Triangle of Truth
• Receiving Feedback
Module 8: How to Prevent Future Conflict
IITD Sr. Expert Faculty:
Highly experienced faculty from Indian Institute of Training & Development will conduct this training program. The training sessions will provide participants an opportunity to discuss specific problems with the expert faculty.

Medium: English/ Hindi

➢ Rs. 3,000 + GST 18% per person 1-3 participants.
➢ Rs. 2,800 + GST 18% per person for a group of 4 or above participants.
Fees include participation, course material (Hard copy), Breakfast, Lunch -veg/non-veg and tea / coffee with cookies

Registration Details:
Please write to email: iitdpune@gmail.com & rajiv@iitdworld.com
● Name of the program :
● Names of the participants:
● Participant’s email id :
● Name of the company :
● GST number :
Certification: Participants shall be awarded a certificate of participation from IITD.

Since seats are limited upto 25 pax, registration is on a first-come, first-served basis.

Customised In-house Workshops:
We would be pleased to conduct specific in-house workshops for your organisation, if you have adequate number of participants.
For enquiries related to corporate training or group nominations, please reach out to us.

We look forward to your active participation and nominations.

With warm regards,
Rajiv Kolhe
Mob: 8308459802/ 9822089898
Tel: 91 20 4120 3985
Website: www.iitdworld.com