Overview:
This is a half-day session & the content is made very interesting with lots of team exercises, games, videos. We have carefully crafted the module to cover & touch upon all important aspects of this topic. Customer is the king & needs to be the centre of all our transactions. An average customer service is passé& will eventually result in losing out to the competition. We need to have a Wow customer service approach.
Contents:
• Activity: Team formation
• Activity: Cinemaholic
• What is Customer service?
• Activity: Idea factory
• Moment of Truth, Moment of Misery, Moment of Magic
• Customer service essentials – PROPER ‘U’
• Activity: Meet your favourite personality
• Customer interactions
• Empathize with Customer & Rapport building
• Understanding Customer needs
• Listening
• The importance of NO
• Role plays
• Dealing with angry/ difficult customer
For Whom:
This program is excellent for Middle/Lower staff in all departments Marketing, Finance, accounts, HR etc.
Medium: English/ Hindi
Fees and Registration:
● Rs. 3,000 + GST 18% per person.
● Rs. 2,800* + GST 18% per person for a group of Three to Four participants.
● Rs. 2,600* + GST 18% per person for a group of Five or more participants.
* Early Bird Benefit
Early Bird Benefit is valid for bookings received up to 3 days prior to the program dates
Fees include participation, course material (Soft copies) and a Digital certificate.
Kindly provide below details for registration to Email: iitdpune@gmail.com; rajiv@iitdworld.com
● Name of the Program:
● Name of the participants with Email ID & Mo. Number:
● Company Name and address:
● GSTN Number:
● Pre-payment and pre-registration is required
● Participation fee is non-refundable/ non-adjustable against any other programme of IITD, but change in nomination(s) is accepted
The participation fee can be paid by way of NEFT/IMPS/Cheque drawn in favour of “Indian Institute of Training & Development” payable at Pune or through NEFT.
Certification:
Digital Certificate of Participation will be provided to all the participants.