Overview:
This is a half-day session & the content is made very interesting with lots of team exercises, games, videos. We have carefully crafted the module to cover & touch upon all important aspects of this topic. Customer is the king & needs to be the centre of all our transactions. An average customer service is passé& will eventually result in losing out to the competition. We need to have a Wow customer service approach.

Contents:
• Activity: Team formation
• Activity: Cinemaholic
• What is Customer service?
• Activity: Idea factory
• Moment of Truth, Moment of Misery, Moment of Magic
• Customer service essentials – PROPER ‘U’
• Activity: Meet your favourite personality
• Customer interactions
• Empathize with Customer & Rapport building
• Understanding Customer needs
• Listening
• The importance of NO
• Role plays
• Dealing with angry/ difficult customer

For Whom:
This program is excellent for Middle/Lower staff in all departments Marketing, Finance, accounts, HR etc.

Medium: English/ Hindi

Fees and Registration:
● Rs. 2,400 + GST 18% per person.
● Rs. 2,200 + GST 18% per person for a group of Three to Four participants.
● Rs. 2,000 + GST 18% per person for a group of Five or more participants.

 Mode of Payment: NEFT/ Gpay/ Cheque
 Please write to email: iitdpune@gmail.com; rajiv@iitdworld.com or Call /WhatsApp on 9822089898 / 8308459802, mentioning the name of participant, Mobile no, email id, company name with GSTIN.
 Soft copy of Course Material will be emailed.

Certification:
Digital Certificate of Participation will be provided to all the participants.