This is a half-day session & the content is made very interesting with lots of team exercises, games, videos. We have carefully crafted the module to cover & touch upon all important aspects of this topic. Customer is the king & needs to be the centre of all our transactions. An average customer service is passé& will eventually result in losing out to the competition. We need to have a Wow customer service approach.
• Activity: Team formation
• Activity: Cinemaholic
• What is Customer service?
• Activity: Idea factory
• Moment of Truth, Moment of Misery, Moment of Magic
• Customer service essentials – PROPER ‘U’
• Activity: Meet your favourite personality
• Customer interactions
• Empathize with Customer & Rapport building
• Understanding Customer needs
• The importance of NO
• Role plays
• Dealing with angry/ difficult customer
This program is excellent for Middle/Lower staff in all departments Marketing, Finance, accounts, HR etc.
Medium: English/ Hindi
Fees and Registration:
● Rs. 2,400 + GST 18% per person.
● Rs. 2,200 + GST 18% per person for a group of Three to Four participants.
● Rs. 2,000 + GST 18% per person for a group of Five or more participants.
Mode of Payment: NEFT/ Gpay/ Cheque
Please write to email: firstname.lastname@example.org; email@example.com or Call /WhatsApp on 9822089898 / 8308459802, mentioning the name of participant, Mobile no, email id, company name with GSTIN.
Soft copy of Course Material will be emailed.
Digital Certificate of Participation will be provided to all the participants.