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Indian Institute of Training and Development (IITD)
Presents One Full Day of interactive training on
Email Etiquette and Writing Skills
Friday, January 12, 2024; 09:00 am to 05:30 pm
at a Business Hotel, Pune
Certificates will be issued to the participants!



Email etiquette training focuses on helping participants understand the best global practices for writing emails while avoiding errors that can create a negative impression on the reader. In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties, and illegal use of the Internet. This training program aims at helping individuals write effective emails.



After this training, you will be able to:

  • Develop awareness of the potential perils of digital communication
  • Master effective email structures to achieve clarity and successful communication
  • Learn to write for the reader, starting with effective subject lines
  • Learn to avoid senders regret by proofreading.
  • Stating your purpose quickly
  • Separating details from actions
  • Writing conversationally to engage your readers
  • Updating your writing style for today’s business environment
  • Being specific and concrete
  • Being personal and positive
  • Avoiding overworked words and phrases



E-Mail Etiquette

  • General etiquette
  • Sending effective messages
  • Form and tone of the messages
  • Responding to messages


Organizing the different parts of an email

  • Greeting Enclosures
  • Closing CC and BCC
  • Subject Line Screen Appearance
  • Spacing Font
  • Replying Flaming


Effective Writing

  • Writing effective emails
  • Getting to the point
  • Being concise
  • Paragraphing
  • Use of lists
  • Framing effective questions


Tone of Email:

  • Choosing the right tone
  • Conversational tone
  • Punctuation and grammar
  • Organizing your thoughts
  • Structuring paragraphs and sentences
  • Writing to keep the reader engaged
  • Writing to a known audience
  • Writing to an unknown audience
  • Softening a negative message


The Learning Model


The trainer uses up-to-date training techniques and a variety of training methods to give all participants the best opportunities for learning, including:

  • Class Session
  • Group Discussions
  • Simulations exercises
  • Case studies and Problem-Solving Exercises
  • Individual assignments


Who should attend?

Working professionals in any sector. Aspiring youth, managers, and professionals. After all, improved communications lead to a better working environment and, hence, are a direct link to better productivity.

Medium: English, Hindi, or Marathi


  • 2,800 + GST (18% per person, 1-3 participants).
  • 2,600 + GST (18% per person) for a group of 4 or more participants.

Fees include participation, course material (hard copy), breakfast, lunch, and tea or coffee.

Registration Details

Please write to: iitdpune@gmail.comrajiv@iitdworld.com with

Name of the program, participant names, mobile numbers, company name, and GST number

Certification: Participants shall be awarded a certificate of participation from IITD.

Registrations open two days prior to the program date.

Seats are limited to 20 pax; registration is on a first-come, first-served basis.


Customized In-house Workshops

We would be pleased to conduct specific in-house pan-India workshops for your organization if you have an adequate number of participants.

For inquiries related to corporate training or group nominations, please reach out to us.

We look forward to your active participation and nominations.

With warm regards,


Rajiv Kolhe, Mob: 9822089898

Indian Institute of Training and Development (IITD)

Website: www.iitdworld.com