Introduction:
In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers‟ expectations with exceptional service. In order to achieve this it is important to ask yourself some questions:
Do you or your staff have the right skill sets to deliver exceptional customer service?
Currently how do you improve your Customer Service Skills and approaches?
Do you strive to continuously improve your customer service?
Do you listen to your customers and their needs?
Do you currently listen effectively to uncover the customer‟s true needs?
Are internal customers understood and prioritised?

This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service.

Course Aim:
Customer service skills training is specifically designed to develop the participants‟ skills and behaviours to offer exceptional customer care. It also empowers participants to provide effective solutions to customer facing problems, when they arise.

At the end of this training seminar, you will learn to:
Establish the importance of setting and reviewing customer service standards
Demonstrate how to deal with difficult customers in a professional manner
Utilise time management techniques and set SMART goals to increase productivity
Develop an understanding of internal and external customer expectations
Adopt a consistent, professional style when speaking with customers
Develop skills in engaging with customers and handling their enquiries effectively
Listen effectively, ask questions and summarise to respond fully to a customer
Identify ways they can add value to customer relationships and exceed expectations

Contents:
Defining Customer Service
Handling customer enquiries
Establishing customer needs and responding to requests
Handling work based customer requests
Service recovery
Complaint handling practice
Applying the learning and next step

Who should attend?
This course is ideal for anyone seeking training in customer service and customer care. The majority of delegates attending our customer services courses are in customer facing or customer support roles, who want to develop their customer service skills and behaviours.

IITD Sr. Expert Faculty: Highly experienced faculty from Indian Institute of Training & Development will conduct this training program. The training sessions will provide participants an opportunity to discuss specific problems with the expert faculty.

Medium: English/ Hindi

Fees & Registration Details:
Rs. 3,400 + GST 18% per person.
Rs. 3,200 + GST 18% per person for a group of Three to Four participants.
Rs. 3,000 + GST 18% per person for a group of Five or More participants.
Kindly provide the below given details of registration on email: iitdpune@gmail.com &/or rajiv@iitdworld.com
Name of the program:
Name of the participant(s):
Participants email id for sending Zoom link details:
Name of the company:
GST number:

Certification: Participation certificate will be provided to all the participants.