Why You Should Attend This Course:
The workforce is continuously facing challenges from changing workplace environment, the pressure of workload, hierarchy, cultural differences and working with various stakeholders. Individuals with interpersonal skills build positive working relationships with others through understanding emotions, sharing differences, resolving conflicts, giving or receiving feedback in a constructive manner. They interact successfully to gain consensus from stakeholders and decision makers, and foster positive communication climate within the challenging workplace environment.
They rise to the top in their personal effectiveness, help to reduce the cost of rehiring and training cost and contribute significantly to the organisational growth.
This workshop is practical, interactive and lively. It walks participants through workplace scenarios, in which they practice and develop strong interpersonal skills to interact well with other people.
Enhance confidence to overcome the barriers/challenges of communicating
Develop interpersonal skills to resolve conflicts, build consensus, trust, and stronger working relationship with others
Create positive exchanges and collaborations with others towards expected results.
This course gives participants an understanding of the factors that contribute to effective communication in a variety of contexts and situations. Provide a solid foundation and indispensable skills for dynamic interpersonal relationships, especially within a workplace environment.
Content Modules:
Understanding interpersonal styles and techniques of communication
Self awareness through SWOT and Johari Window
Transactional Analysis
Assertiveness skills
Communicating feeling
Nonverbal communication
How to achieve effective communication
Effective listening techniques
Communication in relationships
Personal power & influencing skills
Attitudes, values and perceptions
Feedback strategies
Interpersonal power
How to deal with different situations & conflict
Conflict management strategies and techniques
Negotiating conflict in relationships and dealing with difficult people
Dealing with people under stress and Working together
Course Outline:
Increasing interpersonal success through understanding types and impact of interpersonal relationships
Types of interpersonal styles and impacts to an organisation
Self/peer assessment of your interpersonal skills – in the eyes of others
The characteristic and quality of ideal interpersonal performer
Increasing interpersonal success through self-awareness for positive relationship
Self/peer assessment of your self awareness and EQ – in the eyes of others\
Broaden your self-awareness through understanding Emotional Intelligence (E.I.) competencies for positive relationship
Learn to avoid emotional triggers and take control in managing intimidating personalities
Application of EI in your workplace for managing our relationship with colleagues for building trust and understanding
Managing workforce diversity with effective communication styles
Understand behaviour types and communication styles
Self-assessment profile on behaviours and communication styles
Strategies for interacting with others who are different from you
Identify gaps of interpersonal habits for personal improvement
Influencing others when communicating your ideas and gain respect
Establishing positive workplace interpersonal communication for rapport building
Recognise and overcome sender, receiver and environmental barriers of communication
Speak the language of the audience
Master questioning and active listening skills to connect with people
Read body language and nonverbal cues
Learn the power of praise and staying in touch for producing results
Deliver positive and constructive feedback
Working through conflict and managing difficult people
Learn to recognise types of conflicts and its root causes
Develop strategies to resolve conflict for group collaboration and better relationship
Deliver and receive criticism effectively
Handle diverse and difficult people with less stress and more understanding
Learning outcomes:
Demonstrate an understanding of interpersonal skills as part of effective
communication processes
Identify the significance of attitudes, values and perceptions in interpersonal
communication
Identify the effects of behaviour on interpersonal communication
Demonstrate a range of effective interpersonal communication skills
Use assertiveness skills
Use interpersonal skills in the workplace team
Maintain a helping relationship with clients
Utilise effective communication skills to build strong relationships
Develop, implement and promote effective communication techniques
Course Description – Empathy:
More studies come out every day supporting empathy as one of the critical skills for highly effective teams and leaders. Feeling the experience of others with authenticity and respect helps you better understand their point of view and makes you better able to communicate in a way everyone will respond to. Empathy can be difficult to practice and fragile to maintain, but yields the greatest rewards in relationships with colleagues, clients, friends, and yourself.
It is the basis of customer service and helps you anticipate others’ needs before they need to say them. Learning to simply communicate empathy is a step towards truly practicing this golden skill in everyday interactions. You will learn how to do this and more in this workshop.
Learning Outcomes:
Practice techniques for incorporating active listening and empathetic body language into everyday communications
Regulate your own emotions and boundaries to be more receptive to others
Demonstrate compassion for disheartened, confused, or upset colleagues or customers
Understand how empathy plays a role in the self, team dynamics, and the organization
Take part in an empathy exercise designed to simulate feelings of empathy and/or get in the mind of a customer
Benefits:
Better customer and colleague relationships
Anticipate needs of colleagues and clients
Stronger emotional intelligence
Fosters emotional and physical health and well-being
More open-minded and accepting outlook on life and people
Improved conflict resolution skills
Training Methodology:
PowerPoint will be used to teach concepts and show movie clips (where appropriate).
Role plays will be used to enable the trainees to look at situations from various perspectives.
Activities which enhance their understanding of theoretical concepts will be used.
The training will be centered around experiential learning techniques.
Who Will Benefit?
Anyone who wants to excel in interpersonal skills for increasing their relationships with others to get things done effectively.
Medium: English/ Hindi
Fees and Registration:
Rs. 2,800 + GST 18% per person.
Rs. 2,600 + GST 18% per person for a group of Three to Four participants.
Rs. 2,400 + GST 18% per person for a group of Five or more participants.
Kindly provide details for registration to Email: iitdpune@gmail.com & rajiv@iitdworld.com; Name of the Program, name of the participants, company name, GST no., contact details.
All Covid 19 protocols will be followed during the training program.
Limited seats available, register now!
Certification:
Participation Certificate will be provided to all the participants.