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Problem Solving Process helps to ensure that the three basic elements of effective problem solving are used. These are: data, quality tools, and structure. Kaoru Ishikawa developed seven basic visual tools of quality so that the average person could analyze and interpret data.

Seven QC tools are used to analyze the production process, identify the major problems, control fluctuations of product quality, and provide solutions to avoid future defects. The new seven QC tools were developed in 1976 by JUSE. These proactive tools were identified according to their abilities to meet the following criteria: complete tasks, eliminate failure, assist in the exchange of information, disseminate information to concerned parties and use “unfiltered expression” (saying things as they are). The new tools include: relations diagram, affinity diagram (KJ Method), systematic (tree) diagram, matrix diagram, matrix data analysis, process decision program chart (PDPC) and arrow diagram.

New 7 QC Tools are proposed to work in conjunction with the current, more reactive, tools of problem solving which include: cause and effect diagram, Pareto chart, check sheet, histogram, scatter diagram, control chart and various graphs (known as old seven QC tools). Quality control has entered a new era of development that is expanding management’s role and responsibility. In response, organization’s must look beyond the reactive nature of the present tools to remain competitive in the quality arena. The new seven QC tools are not intended to replace the original 7 QC tools, but rather aid in addressing the challenges the new quality control era poses.

New seven QC tools are made to analyze non-quantity data mainly. These tools are not mutually exclusive, but are actually complementary to each other. Managers should choose tools based on the work that they need to perform and they should consider how different tools can work with each other. For example, a prioritization matrix can be used to determine which activities should be prioritized and then the relationship between these activities can be illustrated through an activity network diagram.

History of 7 New QC Tools
Overview of Affinity diagram
Overview of Relationship diagram
Overview of Matrix diagram
Overview of Prioritization Matrix
Overview of Tree diagram
Overview of PDPC diagram
Overview of Arrow diagram
Question & Answers

Who should attend?
The workshop is meant for engineers/ managers from sales and marketing, design and development, planning, manufacturing, quality and service charged with the responsibility of both reactive and proactive problem solving in their own functional areas as well as across functions both from manufacturing and service organisations.

IITD Sr. Expert Faculty:
Highly experienced faculty from Indian Institute of Training & Development will conduct this training. The training sessions will provide participants an opportunity to discuss specific problems with the expert faculty.

Medium: English/ Hindi/ Marathi

Fees and Registration:
Rs. 2,400 + GST 18% per person.
Rs. 2,200 + GST 18% per person for a group of Three to Four participants.
Rs. 2,000 + GST 18% per person for a group of Five or more participants.
Kindly provide details for registration to Email: iitdpune@gmail.com & rajiv@iitdworld.com; Name of the Program, name of the participants, company name, GST no., contact details.

Digital Certificate of Participation will be provided to all the participants.