Online program on
Business Communication Skills & Email Etiquette
23th May 2023; 02:00 pm to 05:00 pm
Participants will learn the secrets of communication like Verbal Communication, Body Language, Listening Skills, Rapport Building & Communication Styles.
The Communication Program would enable participants to present themselves confidently and to make others comfortable in a business setting. The program covers essentials of verbal, nonverbal and written communication. The program would also enhance participant’s business etiquette and grooming.
Who should attend?
People at all levels in the organization
1. Importance of Communication, Basics of effective Communication
o Importance of Communication in Interpersonal situations
o What is effective communication?
o Importance of feedback and lessening the communication gap
2. Verbal Communication
o Usage of appropriate words
o Tone, rate of speech and modulation
o Enhancing the effectiveness of speech
3. Body Language
o What is body language?
o Its importance and impact on interpersonal relations
o Tips on improving body language
o Demonstrating positive body language with clients/customers
4. Listening skills
o Difference between hearing and listening
o Importance of effective listening
o Habits of a good listener
o Techniques for effective listening
5. Rapport building and Communication Styles
o Self awareness
o Understanding different communication styles
o How to develop Interpersonal relations
o Tips on rapport building through effective use of verbal and nonverbal communication
6. Email Etiquette and Writing Skills
o Understanding the importance of mails in the corporate world
o Fat-free writing
o Misused words and terms
o Structure of an Email
o Email writing Practice
➢ Rs. 3,000 + GST 18% per person for 1-3 participants.
➢ Rs. 2,800 + GST 18% per person for a group of 4 or above participants.
Please write email: email@example.com & firstname.lastname@example.org
Name of the program, participants, email id, Name of the company, GST number
Certification: Participants shall be awarded a digital certificate of participation from IITD.
We look forward to your active participation and nominations.
With warm regards,
Rajiv Kolhe, Mob: 8308459802/ 9822089898
Indian Institute of Training and Development (IITD)