Introduction:
With the changing times and fast technological development, the role of the secretary is rapidly changing and he/she is taking on more of the work of the boss. He/she needs to develop various skills to effectively perform and contribute to the organisation’s growth.

It is imperative for any business organization to keep in touch with the changing environment so as to be able to face ever increasing competition and deliver best results even under work pressure. It is against this backdrop that the management development programmes have acquired an important place in the corporate world.

The objective of the programme is to expose the participants to modern concepts and techniques of management so as to improve their effectiveness and enable them to achieve higher organizational goals and be able to equip themselves to come up to the expectations of their Seniors.

Objective:
To enhance strengths and promote professionalism.
To organize the day and manage the time including deadlines, e-mail, voice mail, meetings, drop-in visitors and time-wasters.
To prevent crises, manage conflicts & difficult people and awkward situations.
To harness the untapped opportunities by creating a friendly atmosphere in the office.
To build trust & make the job more meaningful.

Contents:
Communication:
Assertive Communication & it’s effects
Activities on how to communicate assertively
Use of power words
Use of the time matrix with activities
Email Etiquettes (written)
Business Etiquettes

For Whom:
Executive/ Private Secretaries.
Personal/ Admin Assistants.
Executive Assistants.
Senior Secretaries.
Administrative staff wishing to enhance their ability to perform and be happier with their job responsibilities.
Front Line Staff to Middle level Employees working in the office environment with responsibility for the efficient administration and coordination of the physical, administrative and human resources of a department.

IITD Sr. Expert Faculty:
Highly experienced faculty from Indian Institute of Training & Development will conduct this training. The training sessions will provide participants an opportunity to discuss specific problems with the expert faculty.

Medium: English/ Hindi/ Marathi

Fees and Registration:
Rs. 2,400 + GST 18% per person.
Rs. 2,200 + GST 18% per person for a group of Three to Four participants.
Rs. 2,000 + GST 18% per person for a group of Five or more participants.
Kindly provide details for registration to Email: iitdpune@gmail.com & rajiv@iitdworld.com; Name of the Program, name of the participants, company name, GST no., contact details.

Certification:
Digital Certificate of Participation will be provided to all the participants.