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Taiichi Ohno is known to have said that “having no problems is the biggest problem of all.” He viewed problems not as a negative but as a “Kaizen opportunity in disguise.” Whenever problems arose, he encouraged his staff to investigate the problem at the source and to ask “why” five times about every matter.

In a series of events, where people are involved, mistakes happen. Functional areas such as software engineering, industrial engineering or more general areas such as medicine, law, or sociology – these areas are composed by a series of events, involving people, process, machines, environment, and other items.

Undoubtedly, mistakes will happen. What typically happens in response to mistakes is that blame is thrown around, which builds resistance, then communication fails which could lead to project failure. The better approach is to identify the root cause of mistakes and attacking that, instead of what might be perceived as the cause: Perceived causes are most likely symptoms and not the root cause, in which case the problem was never really solved. This approach, more rigorous and long-lasting, to solving problems is called Root Cause Analysis.

A Root Cause is a process factor which directly defines the reason for the problem when it is present and is having an influence on the process and its output.

• Introduction to Defect. Symptom & Zero Defect
• Pareto Chart & Prioritisation of defects
• Cost of Poor Quality
• Why Why Analysis
• 8D Techniques
• FMEA Detection table
• Simple SPC tools viz. Histogram, Pre Control Chart etc
• Shop floor improvement, Kaizen, PokaYoke

Who should attend?

The workshop is meant for engineers/ managers from planning, manufacturing, quality and service charged with the responsibility of both reactive and proactive problem solving in their own functional areas as well as across functions, design and development, sales and marketing.

Medium: English/ Hindi

Fees and Registration:
● Rs. 2,600 + GST 18% per person.
● Rs. 2,400* + GST 18% per person for a group of Three to Four participants.
● Rs. 2,200* + GST 18% per person for a group of Five or more participants.
* Early Bird Benefit
Early Bird Benefit is valid for bookings received up to 3 days prior to the program dates

 Mode of Payment: NEFT/Gpay/ Cheque
 Please write to email: iitdpune@gmail.com; rajiv@iitdworld.com or Call on 9822089898 / 8308459802, mentioning the name of participant, Mobile no, email id, company name with GSTIN, if applicable.
 Soft copy of Course Material will be emailed.

Digital Certificate of Participation will be provided to all the participants.