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Taiichi Ohno is known to have said that “having no problems is the biggest problem of all.” He viewed problems not as a negative but as a “Kaizen opportunity in disguise.” Whenever problems arose, he encouraged his staff to investigate the problem at the source and to ask “why” five times about every matter.

In a series of events, where people are involved, mistakes happen. Functional areas such as software engineering, industrial engineering or more general areas such as medicine, law, or sociology – these areas are composed by a series of events, involving people, process, machines, environment, and other items. Undoubtedly, mistakes will happen.

What typically happens in response to mistakes is that blame is thrown around, which builds resistance, then communication fails which could lead to project failure. The better approach is to identify the root cause of mistakes and attack that, instead of what might be perceived as the cause: Perceived causes are most likely symptoms and not the root cause, in which case the problem was never really solved. This approach, more rigorous and long-lasting, to solving problems is called Root Cause Analysis. A Root Cause is a process factor which directly defines the reason for the problem when it is present and is having an influence on the process and its output.

Introduction to RCA Approaches through 4 W’S & 1 H, its uses & benefits
How is it practiced globally in a customized manner at real operational situations in manufacturing/ maintenance/ trade/ services/ ware houses etc
Concept Clarity: Defining Problem & how to solve by applying the Why Why Analysis, Ishikawa Diagram, 8D, K.T. Method customized for Solving a Problem & Standardization
Discipline of Working at Work through tracking & Recording System
Before & After Learning
Real Data, Analyzing, Needs of Doing, How to Apply at Work Stations, Consequences of Not Applying 8 Disciplines & Feedback from Customers: Internal & External
Preparing Flow Diagram of 8 Steps & Recording: Realizing to Checking to Validation to Acceptance by Internal Customer to Outside User of a Product
Apply 8 Ds: Defining, Building Team Vertical Integration & Cross Functional Containing Escalation, Analyzing & Verifying Root Cause, Corrective Action thru tool of “SCAMPER”, Prevention of Recurrence for Achieving
Feasibility Agreement & Production Readiness, Review, Standards Submission, Reviewer’s Checklist, Simulated Case Working
Group Working for Techniques of Applying 8 Ds, Listing Abnormalities, Setting Up of Precise Location & Identification
Tracking System in applying for Preventing Error/s
Understand: the Barriers in Problem Solving & Applying PDCA + SDCA at Manufacturing Handling + Issuing + Dispatching to Customers.
Design & Setting Up of Control Plans, Auditing, Reporting & Acceptance Criteria

Who should attend?
The workshop is meant for engineers/ managers from planning, manufacturing, quality and service charged with the responsibility of both reactive and proactive problem solving in their own functional areas as well as across functions, design and development, sales and marketing.

IITD Sr. Expert Faculty:
Highly experienced faculty from Indian Institute of Training & Development will conduct this training. The training sessions will provide participants an opportunity to discuss specific problems with the expert faculty.

Medium: English/ Hindi/ Marathi

Fees and Registration:
Rs. 2,800 + GST 18% per person.
Rs. 2,600 + GST 18% per person for a group of Three to Four participants.
Rs. 2,400 + GST 18% per person for a group of Five or more participants.
Kindly provide details for registration to Email: iitdpune@gmail.com & rajiv@iitdworld.com; Name of the Program, name of the participants, company name, GST no., contact details.

Digital Certificate of Participation will be provided to all the participants.